Rubbish Clearance Canary Wharf Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Canary Wharf provides rubbish removal and related waste collection services. By booking a clearance or allowing our team to carry out work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, company or organisation that requests or pays for our rubbish clearance or waste collection services.

Company, we, us or our means Rubbish Clearance Canary Wharf.

Services means any rubbish clearance, waste collection, removal, loading, transportation, labour, or associated services provided by the Company.

Waste means any items, materials, junk, rubbish, debris or similar material that the Customer asks us to remove, excluding any items we are prohibited from carrying by law or that we otherwise decline to carry.

Premises means the property, land, building or location where the Services are to be carried out.

2. Scope of Services

2.1 We provide rubbish clearance and waste collection services for domestic and commercial customers within our service area, including but not limited to properties in and around the Canary Wharf district.

2.2 Our Services typically include the loading of Waste from the Premises into our vehicle, transportation of the Waste and disposal or recycling at an authorised waste management facility in accordance with applicable waste regulations.

2.3 We reserve the right to decline to remove any Waste that we reasonably believe to be hazardous, illegal, unsafe, improperly packaged, or beyond the scope of the quotation or booking, including but not limited to asbestos, clinical waste, chemicals, gas bottles, or pressurised containers.

2.4 Any dismantling, disconnection, or additional labour beyond normal lifting and loading is at our discretion and may be subject to additional charges. We may refuse to carry out tasks which we consider unsafe, unlawful, or outside our normal service offering.

3. Booking Process

3.1 Bookings can be made by telephone, email, online form or other methods we make available from time to time. A booking is not confirmed until we have provided a confirmation and, where required, you have accepted our quotation.

3.2 When making a booking, you must provide accurate information about the type and estimated volume or weight of Waste, access to the Premises, parking restrictions, property layout and any other factors that may affect the Services or the quotation given.

3.3 Any quotation provided before our arrival is based on the information supplied by you and is an estimate only. The final price may be adjusted following an on-site assessment of the actual Waste and conditions. We will inform you of any change in price before commencing work.

3.4 We may request photographs or a detailed description of the Waste in order to give an indicative quotation. Such quotations may still be subject to revision after an on-site inspection.

3.5 By confirming a booking, you warrant that you are the owner of the Waste or that you have full authority from the owner to arrange for its removal and disposal.

4. Access, Parking and Customer Responsibilities

4.1 You must ensure that our team has safe and reasonable access to the Premises at the agreed time. This includes providing access codes, keys, gate entry or arranging for someone to be present to grant access.

4.2 You are responsible for arranging any necessary permits or permissions for parking, loading or access, including local authority permits where required. Any charges or fines arising from failure to arrange appropriate permissions may be passed on to you.

4.3 You must ensure that the Waste intended for collection is clearly separated from items that are not to be removed. We accept no liability for the removal of items that you, your representatives or occupants failed to clearly identify as not for disposal.

4.4 You must take reasonable steps to ensure that the Premises are safe for our staff to work in, including identifying hazards, informing us of any risks and complying with health and safety obligations.

4.5 If, on arrival, we are unable to gain access, or it is unsafe or unlawful to carry out the Services, we may cancel or postpone the booking and may charge a call-out or wasted journey fee.

5. Pricing and Payments

5.1 Prices are typically based on the volume, type and weight of Waste collected, the labour required, access conditions and any additional services requested. We will explain the basis of our charges when providing a quotation.

5.2 Unless otherwise stated, all prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our VAT status. Where VAT applies, this will be clearly stated.

5.3 Payment is due on completion of the Services, unless we have agreed alternative payment terms in writing. We may require full or partial payment in advance for some bookings.

5.4 We accept payment by cash, card or bank transfer, subject to the payment methods we make available at the time of service. Cheques are only accepted if agreed in advance.

5.5 If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate, together with any reasonable costs incurred in recovering the debt.

5.6 For commercial accounts, specific credit terms may be agreed in writing. Failure to adhere to agreed credit terms may result in suspension or termination of Services.

6. Cancellations, Rescheduling and Wasted Journeys

6.1 You may cancel or reschedule a booking by contacting us directly. We ask for as much notice as possible so that we can allocate resources efficiently.

6.2 Where you cancel a booking with more than 24 hours notice before the agreed arrival time, no cancellation fee will normally be charged.

6.3 Where you cancel within 24 hours of the agreed arrival time, or fail to provide access when our team arrives, we reserve the right to charge a reasonable cancellation or wasted journey fee to cover our costs.

6.4 We will use reasonable efforts to arrive within the agreed time window, but timing is not guaranteed. We shall not be liable for minor delays caused by traffic, weather, access issues or events outside our reasonable control.

6.5 If we cannot attend your booking due to circumstances beyond our control, we will notify you as soon as reasonably practicable and offer to reschedule. Our liability in such circumstances is limited to the rescheduling of the appointment or a refund of any prepayment made for the missed visit.

7. Waste Handling, Disposal and Regulations

7.1 We operate in compliance with relevant waste legislation and regulations applicable in England and Wales. We will carry and dispose of Waste using lawful and appropriate means, including the use of authorised waste transfer and recycling facilities.

7.2 We will provide a waste transfer record or similar documentation where required by law or by specific agreement, particularly for commercial or construction-related Waste.

7.3 Once Waste has been loaded into our vehicle and payment has been made or agreed, ownership of the Waste transfers to us and you relinquish any title or claim to it.

7.4 You agree not to present for collection any hazardous or prohibited items without our prior agreement. If such items are discovered after loading, we may return them to you or charge additional fees for specialist handling and disposal.

7.5 We may separate and sort Waste for recycling or re-use where feasible. The choice of disposal or recycling methods is solely at our discretion, subject to regulatory requirements.

8. Damage and Liability

8.1 We will take reasonable care when carrying out the Services. However, you understand that moving bulky items, waste and furniture may involve some risk of minor damage to walls, floors, doors or fixtures, especially where access is restricted.

8.2 We shall not be liable for minor cosmetic damage that is reasonably incidental to the proper performance of the Services, provided we have acted with reasonable care and skill.

8.3 You must notify us in writing of any alleged damage to property or loss of items as soon as reasonably possible and in any event within 48 hours of completion of the Services. We may inspect the alleged damage and request evidence before considering any claim.

8.4 Our total liability for loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable for the specific job in question, except where the law does not permit such limitation.

8.5 We shall not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business, business interruption, loss of data or loss of opportunity.

8.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot legally be limited or excluded.

9. Customer Warranties and Indemnity

9.1 You warrant that you have full authority to allow us to enter the Premises and remove the Waste, and that the removal of the Waste will not breach any third-party rights, lease conditions, planning restrictions or laws.

9.2 You warrant that the Waste presented is safe to handle and does not contain any concealed hazardous materials, sharp objects, or substances that could cause harm to our staff or others.

9.3 You agree to indemnify and hold us harmless from and against any claims, losses, damages, costs or expenses arising from your breach of these warranties or from any misleading, incomplete or inaccurate information you provide.

10. Delays and Events Beyond Our Control

10.1 We are not responsible for any failure or delay in performing our obligations where such failure or delay is caused by an event beyond our reasonable control. This may include extreme weather, accidents, traffic congestion, road closures, strikes, acts of government, or other unforeseen events.

10.2 If an event beyond our control affects our ability to perform the Services, we will contact you as soon as reasonably practicable to arrange a new time or date for the Services. Where we cannot provide the Services, any prepayment for the affected booking will be refunded.

11. Complaints and Dispute Resolution

11.1 We aim to provide a reliable and professional rubbish clearance service. If you are dissatisfied with any aspect of our Services, please contact us promptly so that we can investigate and attempt to resolve your concerns.

11.2 Complaints should be made in writing, setting out your name, contact details, the date of service and a clear description of the issue. We will acknowledge your complaint and respond within a reasonable timeframe.

11.3 If a dispute arises that cannot be resolved directly, both parties agree to consider negotiation or mediation in good faith before commencing legal proceedings, where this is appropriate.

12. Data Protection and Privacy

12.1 We collect and process personal information such as your name, contact details, service address and payment details for the purposes of managing bookings, providing Services and maintaining records.

12.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties, and we will only share it where necessary to provide the Services, meet legal obligations or with your consent.

12.3 You may request access to the personal data we hold about you and request corrections where information is inaccurate, subject to any legal limitations.

13. Amendments to these Terms

13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our business practices, legal or regulatory requirements, or improvements to our services.

13.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is confirmed. We recommend that you review this page periodically to stay informed of any updates.

14. Severability

14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, subject to any mandatory rights you may have as a consumer to bring proceedings in another jurisdiction.

16. Contact Information

16.1 If you have any questions about these Terms and Conditions or about our rubbish clearance and waste collection services in the Canary Wharf area, please contact us using the details provided on our contact page or other official communications.

By confirming a booking or allowing our team to carry out rubbish clearance at your Premises, you confirm that you have read, understood and agree to these Terms and Conditions.