This Privacy Policy explains how Rubbish Clearance Canary Wharf collects, uses, stores, and protects personal data relating to our customers in the Canary Wharf area and surrounding neighbourhoods. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all customers who use our rubbish clearance and related services in the area, whether you contact us by phone, email, website contact form, or in person.
Rubbish Clearance Canary Wharf is a local rubbish removal and clearance service provider operating in the Canary Wharf area. For the purposes of data protection law, we act as the data controller for the personal data we collect about our customers and prospective customers. This Privacy Policy covers personal data processed in connection with our services, including bookings, quotations, on-site collections, customer service, and any marketing or service updates we send you.
We collect and process different types of personal data depending on how you interact with us and which services you use. The main categories of data we may collect include:
Contact details such as your name, telephone number, mobile number, email address, and billing or service address in the Canary Wharf area.
Service information such as details about the rubbish or items to be cleared, property access information, preferred dates and times for collections, and any specific instructions you provide to our team.
Booking and transaction data such as records of quotes provided, bookings made, invoices issued, amounts paid, bank transfer references, and related accounting information. We do not store full payment card details if you pay by card.
Communication records including emails, messages, phone call notes, and any feedback, complaints, or reviews you give us.
Technical data such as your IP address, basic device information, and how you navigate our website, where this is collected through cookies or similar technologies. We do not use this data to identify you directly unless it is linked with your account or other personal details.
We collect personal data in several ways:
Directly from you when you contact us by phone, email, website contact form, or social media to request information, a quotation, or to make a booking.
During service delivery when our team visits your property to carry out a clearance and records service details or updates your booking.
From third parties when you are referred to us by a landlord, letting agent, estate agent, or property manager who passes us your contact details and service requirements, where they have the right to do so.
Automatically when you visit our website, through logs and cookies that help us understand basic usage patterns and improve our online services.
We process your personal data only where we have a lawful basis to do so as required by the UK GDPR. Depending on the situation, this may include:
Contract: We process your data to provide quotations, accept bookings, arrange collections, and deliver our services. This includes communicating with you about appointments, changes, or issues related to your booking.
Legal obligation: We may process and retain certain information to comply with our legal and regulatory duties, including waste duty of care requirements, tax and accounting rules, and record-keeping obligations.
Legitimate interests: We may process your data to run and improve our business, for example to respond to enquiries, manage schedules, handle customer service, prevent fraud or misuse of our services, and keep basic records of past work in your area. When we rely on legitimate interests, we balance our interests against your rights and reasonable expectations.
Consent: In limited cases, we may ask for your consent, for example to send you marketing messages about new services or offers. When we rely on consent, you can withdraw it at any time by contacting us using the details set out below or by using the opt out instructions in our communications.
We use the personal data we collect for the following purposes:
To provide quotations and estimates for rubbish clearance and related services in the Canary Wharf area.
To set up, manage, and fulfil your bookings, including arranging access, scheduling collection teams, and confirming attendance.
To communicate with you about your enquiry or booking, including sending confirmations, updates, reminders, and follow up messages.
To manage our business operations, including invoicing, payments, accounting, audits, record keeping, training, and quality monitoring.
To handle complaints, resolve disputes, and respond to feedback or queries.
To comply with legal and regulatory obligations related to waste disposal, taxation, and business records.
To improve our services and understand demand in the Canary Wharf area, for example by analysing anonymised or aggregated data.
To send you marketing communications where we are permitted to do so by law, and only until you opt out.
We do not sell your personal data. We may share your data with trusted third parties where this is necessary for the purposes described in this policy. These recipients may act as data processors, processing your data on our behalf, or as independent controllers where they decide how and why to use the data. These may include:
IT and hosting providers who supply our email, website, booking, and data storage systems.
Payment processors and banks who handle or verify your payments for our services.
Accountants and professional advisers who support our financial and legal obligations.
Waste transfer stations or recycling partners who process collected materials, where customer details form part of mandatory documentation.
Regulators, law enforcement, or public authorities where we are legally required to share information to comply with the law, court orders, or regulatory requests.
Whenever we use data processors, we put in place written contracts requiring them to protect your personal data, use it only under our instructions, and keep it secure.
Our main operations are based in the United Kingdom, and we aim to keep your personal data within the UK or European Economic Area wherever possible. If we use a service provider located outside the UK or EEA, we will ensure that an appropriate level of protection is in place, for example through adequacy regulations or standard contractual clauses approved by the relevant authorities.
We keep your personal data only for as long as it is reasonably necessary for the purposes set out in this Privacy Policy and to meet legal, accounting, or reporting requirements. In general:
Basic booking and invoicing records are usually kept for up to six years after the end of the financial year in which the transaction took place, to comply with tax and accounting obligations.
Routine enquiries that do not lead to a booking may be kept for a shorter period, typically up to twelve months, so that we can follow up with you if needed.
Marketing contact details may be retained until you opt out or we determine that our communications are no longer relevant, at which point your details will be removed from our marketing lists.
We may keep certain information for longer if necessary for the establishment, exercise, or defence of legal claims or to comply with specific legal requirements. When data is no longer needed, we will securely delete or anonymise it.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include secure systems for storing electronic records, restricted access based on role, staff awareness and training, secure disposal of documents, and the use of passwords and other safeguards for our devices and systems. While no system is perfectly secure, we continually review our security measures in light of current risks and best practices.
As a customer in the Canary Wharf area, you have a number of rights under the UK GDPR in relation to the personal data we hold about you. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
Object to processing based on our legitimate interests, including certain forms of direct marketing, in which case we will stop processing unless we have compelling legitimate grounds to continue.
Request restriction of processing in certain circumstances, for example while we verify the accuracy of data or consider an objection.
Request the transfer of your data to you or another organisation in a structured, commonly used, and machine readable format where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on consent for processing. This will not affect the lawfulness of processing before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using the details provided in your booking confirmation or our usual contact channels. We may need to confirm your identity before responding.
If you have questions about this Privacy Policy or how we handle your personal data, please contact us using the details you used to arrange your rubbish clearance in the Canary Wharf area. We will do our best to respond promptly and resolve any concerns. You also have the right to lodge a complaint with the UK Information Commissioners Office if you are unhappy with how we use your personal data. You can contact them directly using the information available from official government sources.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or the way we process personal data. Any updates will apply from the date of publication. We encourage you to review this policy periodically, particularly when you book a new service with Rubbish Clearance Canary Wharf.
GDPR-compliant Privacy Policy for Rubbish Clearance Canary Wharf explaining what data we collect, why we collect it, how long we keep it, and your rights as a customer in the Canary Wharf area.
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